Terms & Refund Policy 

Last Updated: 1 January 2026

Welcome to Elvra. This Terms & Refund Policy (“Policy”) governs your access to, purchase of, and use of Elvra’s website, products, and services. By accessing our website or purchasing any service, you agree to be legally bound by this Policy.

If you do not agree, you must not use our services.

1. About Elvra 

Elvra provides business solutions, including but not limited to:

• Voice agents

• Security

• Chatbots

• Website development

• Visual Marketing
  
  

All services are offered to businesses and professionals only.

2. Eligibility 

By accessing or using Elvra’s website or services, you represent and warrant that:

• You are at least eighteen (18) years of age or the age of legal majority in your jurisdiction

• You have the legal capacity and authority to enter into a binding agreement on behalf of yourself or the business you represent

• If you are using Elvra on behalf of a company or organization, you are authorized to bind that entity to this Policy

• You will use Elvra’s services solely for lawful business or professional purposes

• Your use of the services will comply with all applicable laws, regulations, and industry standards
  
  

Elvra reserves the right to suspend or terminate access to its services if eligibility requirements are not met or if false or misleading information is provided.

3. Scope of Services 

Elvra delivers services strictly in accordance with the selected plan, package, proposal, or written agreement agreed upon at the time of purchase.

Services may include, where applicable:

• Elvra system setup and configuration

• Elvra voice agent or chatbot deployment

• Automation workflows and integrations

• Website design and development

• System customization and optimization

• Technical support and maintenance (if included in the plan)
  
  

The exact scope, features, timelines, and deliverables depend on the specific service purchased. Any services not expressly included are out of scope and may require additional fees.

Elvra reserves the right to modify, enhance, suspend, or discontinue any service, feature, or component at any time to improve performance, comply with legal requirements, or respond to technical or operational needs. Where reasonably possible, advance notice will be provided.

Elvra provides services on a best-effort basis and does not guarantee specific business outcomes, financial results, lead generation, system performance, uptime, or accuracy of AI-generated outputs.

Clients acknowledge that Elvra technologies are inherently variable and that results may differ based on usage, data inputs, and external factors beyond Elvra’s control.

4. Client Responsibilities 

Clients agree and acknowledge that they are solely responsible for how Elvra’s services are used within their business operations.

By using Elvra services, clients agree to:

• Provide accurate, complete, and up-to-date information required for service delivery and system configuration

• Use Elvra services in a lawful, ethical, and professional manner and not for fraudulent, misleading, abusive, or harmful purposes

• Ensure that all Elvra-powered interactions, including  voice calls, call recordings, chat interactions, and automated messaging, comply with applicable laws and regulations

• Obtain all required consents and disclosures, including call recording notices and AI interaction disclosures, where required by law

• Comply with all data protection and privacy laws, including POPIA and any other applicable regulations in the jurisdictions where services are used

• Maintain the confidentiality and security of any account credentials or access provided
  
  

Clients acknowledge that Elvra acts solely as a service provider and is not responsible for the content, legality, or outcomes of client communications or business activities conducted through Elvra systems.

Elvra shall not be liable for any damages, losses, penalties, or legal consequences arising from a client’s misuse, non-compliance, or unlawful use of the services.

5. Payments & Billing 

All fees for Elvra services must be paid in full in advance, unless otherwise agreed in writing by Elvra. No services will be activated, delivered, or continued until payment has been successfully received and processed.

Elvra reserves the right to withhold, suspend, or delay services if payment is incomplete, declined, reversed, or disputed.

Billing & Subscriptions 

For subscription-based services:

• Fees are billed on a recurring basis (monthly, annually, or as specified at purchase)

• Subscriptions automatically renew unless canceled prior to the next billing cycle

• Clients are responsible for managing subscription cancellations and payment methods
  
  

Failure to cancel before renewal constitutes authorization to charge the next billing period.

Failed or Overdue Payments 

If a payment fails or becomes overdue:

• Access to services may be temporarily suspended

• Elvra may permanently terminate services if payment is not resolved

• Outstanding balances remain payable
  
  

Elvra is not responsible for service interruptions resulting from failed payments.

Pricing Changes 

Elvra reserves the right to update, adjust, or revise pricing at any time. Where applicable, reasonable notice will be provided before price changes take effect for active subscriptions.

Continued use of services after a pricing update constitutes acceptance of the revised pricing.

6. Intellectual Property 

All software, Elvra systems, models, algorithms, designs, workflows, processes, code, content, documentation, and materials provided or made available by Elvra remain the exclusive intellectual property of Elvra, unless expressly stated otherwise in a written agreement signed by Elvra.

Nothing in this Policy transfers ownership of any intellectual property rights to the client.

License to Use 

Elvra grants clients a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the services solely for the client’s internal business purposes, during the active term of the service and subject to full compliance with this Policy.

Clients may not:

• Copy, modify, reverse engineer, or decompile any Elvra systems or software

• Resell, sublicense, lease, or distribute Elvra services or components

• Use Elvra intellectual property to create competing products or services

• Remove or alter any proprietary notices or branding
  
  

Any unauthorized use of Elvra’s intellectual property may result in immediate termination of services and legal action.

Refund Policy 

7. General Refund Policy 

Due to the nature of digital, Elvra-based, and custom-built services, refunds are strictly limited once work has commenced, access has been granted, or services have been partially or fully delivered.

By purchasing Elvra services, clients acknowledge and agree that technical resources, system access, infrastructure costs, and professional time may be allocated immediately upon payment. Once such allocation occurs, the service is considered to have begun.

For this reason, payments are generally non-refundable, except where expressly stated otherwise in this Policy or required by applicable law.

Refunds, where applicable, are granted solely at Elvra’s discretion and do not constitute a waiver of this Policy for future transactions.

8. Non-Refundable Services 

The following services are strictly non-refundable once initiated, delivered, or activated, including but not limited to:

• Setup and onboarding fees, including initial account setup, system access, and training

• Elvra system configuration and deployment, including voice, chat, and automation setups

• Website builds or custom website services once work has commenced

• Custom automation workflows, integrations, or scripts

• Voice agent or chatbot deployments, including testing and activation

• Subscription fees for active accounts once service access has been granted

• Consulting, strategy, or advisory services that have already been delivered
  
  

Clients acknowledge that these services require immediate allocation of technical resources, professional time, and infrastructure, making refunds impossible once work has begun.

Additional Notes  

• Partial refunds for work already started or delivered are not permitted

• Refunds will only be considered in exceptional circumstances, such as duplicate payments or failure to deliver services due solely to Elvra’s fault

• All refund requests must follow the Refund Request Process outlined in Section 12

9. Subscription Services 

For subscription-based services provided by Elvra:

• Billing: Subscription fees are billed in advance according to the selected billing cycle (monthly, annually, or as specified at purchase).

• No Partial Refunds: Subscription fees are non-refundable, including for partial periods, unused time, or early cancellation.

• Automatic Renewal: Unless canceled prior to the next billing cycle, subscriptions automatically renew at the then-current rate.

• Cancellation: Clients may cancel subscriptions at any time to prevent future charges. Cancellation does not entitle the client to a refund for fees already paid.

• Access: Service access remains active until the end of the current billing period, even after cancellation.
  
  

Clients are responsible for managing their subscription settings, including payment methods and renewal preferences. Elvra is not responsible for service interruptions caused by failed payments or delays in client cancellation.

10. Limited Refund Eligibility 

Refunds for Elvra services are generally not available due to the nature of digital, Elvra-based, and custom-built services. Refunds may be considered only in exceptional circumstances, including but not limited to:

• Duplicate or accidental payments, where a client has been charged more than once for the same service

• Failure to deliver services, where Elvra has not provided the service at all due solely to Elvra’s fault

• Explicit written agreements, where a refund is specifically promised or included in a signed contract

11. Refund Request Process 

Clients seeking a refund must submit a written request to Elvra. Requests should include the following information:

• Client Name and Business Name: The full legal name of the individual or business that purchased the service

• Proof of Payment: Transaction receipt, invoice, or other documentation confirming payment

• Reason for the Request: A clear and detailed explanation outlining the grounds for requesting a refund

Submission and Timeframe 

• Refund requests must be submitted within a reasonable timeframe from the date of payment. Late requests may not be considered 

• Requests should be sent to the official Elvra contact email: 📧 [elvratechbusiness@gmail.com]

12. Chargebacks & Disputes 

 Clients agree to contact Elvra directly to resolve any billing, payment, or service-related issues before initiating a chargeback or dispute with their payment provider. 

Unauthorized Chargebacks 

Clients acknowledge that initiating a chargeback without first attempting to resolve the issue with Elvra may result in:

• Immediate suspension of all active services

• Termination of accounts and service agreements

• Permanent loss of access to Elvra systems, software, or Elvra services

Elvra’s Rights 

• Elvra reserves the right to challenge or dispute any unauthorized chargeback with the payment processor if the service has been delivered in accordance with this Policy

• Clients are responsible for any fees, penalties, or damages incurred as a result of unauthorized chargebacks

• Elvra may pursue all available legal remedies for recovery of outstanding amounts resulting from disputed or reversed payments

Best Practice 

To avoid disputes:

• Contact Elvra via 📧 [elvra@gmail.com] for prompt resolution

• Provide proof of payment and a clear explanation of any concerns

• Give Elvra a reasonable opportunity to rectify legitimate issues

13. Limitation of Liability 

To the maximum extent permitted by law, Elvra, its affiliates, officers, employees, agents, and partners shall not be liable for any damages, losses, or claims arising from or related to the use of Elvra services, including but not limited to:

• Indirect, incidental, special, consequential, or punitive damages

• Loss of profits, revenue, business opportunities, or data

• Errors, inaccuracies, or interruptions in Elvra-generated outputs, automated processes, or delivered services

• Unauthorized access to, or alteration of, client data

• Any acts or omissions by third-party service providers used by Elvra

Total Liability Cap 

The total cumulative liability of Elvra for any claim, whether in contract, tort, negligence, or otherwise, shall not exceed the amount actually paid by the client for the specific service giving rise to the claim. 

Acknowledgment 

By using Elvra services, clients acknowledge and agree that:

• Elvra systems have inherent variability and limitations

• Business outcomes, profits, or performance results cannot be guaranteed

• Clients use the services at their own risk
  
  

This Limitation of Liability applies regardless of whether Elvra was advised of the possibility of such damages.

14. Termination 

Elvra reserves the right to suspend, restrict, or terminate access to its services, in whole or in part, under the following circumstances:

• Violation of this Policy: If the client breaches any part of this Terms & Refund Policy, including misuse of Elvra services, intellectual property infringement, or failure to comply with applicable laws and regulations.

• Overdue Payments: If payments are not received on time, or if payment disputes remain unresolved.

• Misuse or Abuse of Services: If services are used for fraudulent, unethical, illegal, or harmful purposes, including but not limited to spamming, harassment, or unlawful automation.

Client-Initiated Termination 

Clients may terminate services at any time by providing written notice to Elvra, subject to the terms of this Refund Policy. 

Effects of Termination 

Upon suspension or termination of services:

• Access to Elvra systems, software, and accounts may be immediately revoked

• Any outstanding fees or charges remain due and payable

• Elvra reserves the right to retain certain data or records as required by law or to protect its legal interests
  
  

Termination does not limit Elvra’s right to pursue any legal remedies or enforce outstanding obligations.

15. Governing Law 

This Terms & Refund Policy, and any dispute or claim arising out of or in connection with it, shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Any disputes, claims, or legal proceedings relating to this Policy or the services provided by Elvra shall be subject to the exclusive jurisdiction of the courts of South Africa, and the client agrees to submit to such jurisdiction.

Additional Notes

• Clients using Elvra services from outside South Africa acknowledge that South African law governs this Policy, regardless of their location.

• Nothing in this Policy shall prevent Elvra from seeking interim or injunctive relief in any competent jurisdiction to protect its intellectual property or legal rights

16. Changes to This Policy 

Elvra reserves the right to update, modify, or revise this Terms & Refund Policy at any time to reflect changes in:

• Legal or regulatory requirements

• Business operations or service offerings

• Technology, Elvra systems, or website functionality

Effect of Changes 

• Any updates to this Policy will become effective immediately upon publication on the Elvra website, unless otherwise stated.

• Continued use of Elvra services after changes have been posted constitutes acceptance of the revised Policy.

• Clients are encouraged to regularly review this Policy to stay informed about any updates.

Notification of Material Changes

 For material changes that significantly affect clients’ rights or obligations, Elvra may provide notice via email or other reasonable communication channels. However, it is the client’s responsibility to review and comply with the current version of this Policy.